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Frequently Asked Questions

General

You mention SOL SIREN loving the planet and being eco-conscious, what does this mean to SOL SIREN?

We're so glad you asked! This is something that we take so seriously and is included in every choice we make, including the products we chose to start with.

Here are a few things that we are currently doing to honor this:


* Packaging
 - Our shipping bags are made from 100% ocean bound plastic pollution AND are recyclable. You'll also notice we don't include pull tags or extra fancy decorative filler in our packaging - this is completely by design to help eliminate unnecessary waste. As mentioned below, we hope you'll forgive us for the lack of pretty packaging in the spirit of
sustainability and loving our beautiful planet.


* Products - We spend a lot of time ensuring that our products are made with sustainability
considered. SOL SIREN towels and blankets are made from 100% cotton, which is a sustainable material and is biodegradable, as it is made without harmful dyes and synthetic fibers. They're
intended to be used over and over again and are made with materials that last, so that we can avoid creating extra waste. The material used for our Everything Bag is intended to last by being durable and tear resistant as well as easy to clean, leading to less waste.


*Giving Back
 - We love traveling and exploring new places and we do our best to try to contribute positively during our travels by helping with beach or trail clean up efforts and volunteering.

Just like everyone, we're always learning, so if you have ideas for how we could improve from a sustainability/eco-conscious perspective, please let us know!!

Do you offer gift cards?

Of course! You can purchase e-giftcards here!

Do you ever offer sales or discounts?

We LOVE a good discount! Our email and SMS community is always the first to know so be
sure to subscribe.

Product Questions

Where are SOL SIREN towels and blankets made?

Our premium Turkish towels and blankets are made... in Turkey! We're fortunate to work with
an incredible team that cares for each piece like it's their own.

Check out more about our towels in our Sol Siren Journal!

What are SOL SIREN towels and blankets made of?

SOL SIREN towels and blankets are made of high quality 100% cotton and are certified skin-safe
(OEKO-TEX Certified), which means they are made without harmful chemicals.

How do I care for my SOL SIREN towels and blankets?

Hand washing in cold water with mild/gentle detergent then hang dry is always best but we also realize that busy schedules don't always allow for this so we recommend machine washing in cold water with like colors/materials on the delicate cycle then hanging dry or tumble dry low.

We recommend avoiding using bleach, fabric softeners, or dryer sheets and avoid washing with denim or other heavy garments.

We should also note that they get softer and more absorbent with each wash!

Will you be launching more colors and products?

YES YES YES! We can't wait! That being said, it's so important to us to make sure what we're offering is high quality and thoughtful so it is quite the process. We appreciate your patience as we continue to grow in a considerate and caring way.


To stay up to date on any upcoming launches, make sure to sign up for our SMS and email subscriber list.

Shipping

Where do you ship?

We ship to all states in the United States!

How soon will my order be sent?

We strive to send out orders as quickly as possible. Please allow up to 3 business days for
processing, But we'll do our best to exceed that!

Help! I need my SOL SIREN order super fast. What can you do?

If you're needing expedited shipping, please reach out to us at hello@thesolsiren.com and we'll do our best to help!

What's the deal with your packaging?

Our goal is to promote positive experiences and help out others... never to create unnecessary waste. Sometimes this means our packing isn't necessarily the prettiest out there, but we hope you'll forgive us in the spirit of sustainability and loving our beautiful planet.

Returns & Exchanges

What is your return/exchange policy?

It's so important to us that you love your Sol Siren pieces. We happily accept returns or exchanges of unused items within 30 days from the date of delivery. Your refund will be
returned to your original payment (minus shipping fees).


Please note that we reserve the right to refuse any items returned that have clear signs of use. In the event this happens, the item will be returned to the purchaser at their expense.

Wholesale questions?

We'd love to chat!
Email us at (hello@thesolsiren.com)